Classmates
30 noviembre 2010
Lesson 4 rrhh
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Lesson 4 rrhh
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Hrm presentation
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Hrm first lesson slide presentation
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QUIZ!!!
Quiz 24th November, 2010. Cristina Novelo Arceo
1. Defined these subjects.
· Define Human Capital: They are the attributes of a person or people that are productive in some economic context.
· Define KSA. - Defined as the KSAs (Knowledge, skills and abilities) required for a particular job, which an employee generates through education, training, and experience.
2. Select one of these two questions
· Draw the intellectual capital chart
· Write and describe each of the elements of the HC accounting model formula.
a) Intellectual capital. - covers many intangible elements related to an organizations ability to create value.
b) Customer capital.- the contributions that customers make to service delivery, experience and consumption processes and to the bottom line of an organization.
c) Human capital.- includes company’s values, culture and philosophy which would cease to exist without employees, is the sum of all human capabilities that support the org´s objectives and strategies
3. Select one of these two questions
· Draw the total value chart
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Structural Capital Human Capital Customer Capital
Human Resources Management Problem
Human Resources Management Problem
What human resources related problem did you face and solve in your recent restaurant experience?
When i was in charge of the department human resources and i was working on the schedule work for the another day, the manager told me if i could face a worker problem that takes place downstairs on the restaurant, so i said yes.
When i face the problem it was not easy to face it , because of to other persons that where not my employees, so what i did i took away my employee and i just with good words and with gentleness and education aid good bye to the other two persons. Then i said to my employee that please continue working and when day finished that please came off my office to make sure we could take a professional conversation.
At the conversation, i ask her to please give me her opinion about what was happening besides the problem and finally i give her my opinion. so firstable i hear what she wants to tell me and then i give her my opinion about what she do and why us not acceptable.
to undersatnd the problem, what she did was that she was talking to 2 other persons out of the restaurant and her job wasn't finished and we also needed at the restaurant and when the manager told her to help us at work, she didn´t want to and miss behave with the manager. So i have to take like the manager human resources a file report to my employee and he also understand that these is not a joke. So finally the problem was resolved and nobody was angry.
When i was in charge of the department human resources and i was working on the schedule work for the another day, the manager told me if i could face a worker problem that takes place downstairs on the restaurant, so i said yes.
When i face the problem it was not easy to face it , because of to other persons that where not my employees, so what i did i took away my employee and i just with good words and with gentleness and education aid good bye to the other two persons. Then i said to my employee that please continue working and when day finished that please came off my office to make sure we could take a professional conversation.
At the conversation, i ask her to please give me her opinion about what was happening besides the problem and finally i give her my opinion. so firstable i hear what she wants to tell me and then i give her my opinion about what she do and why us not acceptable.
to undersatnd the problem, what she did was that she was talking to 2 other persons out of the restaurant and her job wasn't finished and we also needed at the restaurant and when the manager told her to help us at work, she didn´t want to and miss behave with the manager. So i have to take like the manager human resources a file report to my employee and he also understand that these is not a joke. So finally the problem was resolved and nobody was angry.
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